Terms and Conditions

Introduction

The website https://clubohub.com (Website), mobile application ClubOHub.com (App), and the dashboard (Dashboard) are collectively referred to as the "Platform." YV Productions Pvt. Ltd. operates and manages the Platform. The Platform includes the Website, App, and Dashboard. YV Productions Pvt. Ltd. has the operational and managerial control over the Platform.

For the ease of reference, the Policy shall be applicable on:
Individuals intending to make a purchase or who have placed an order through the Platform.("Buyers")
Individuals intending to offer products for sale or actively selling products to buyers through the Platform.("Sellers")

About The App

The App serves as a comprehensive online marketplace catering to various household needs. Users can access, browse, sell, demonstrate, purchase, and download a diverse range of products and services through the App. The App provides users with extra features related to society, including digital ID, gate pass, and the ability to book events and amenities. The App includes regular updates, upgrades, and other changes. Users can download and use the latest versions from the platform. Services offered on the App are provided and licensed to buyers by the sellers. The App may offer promotional coins within the ClubOHub App. YV Productions Pvt. Ltd. reserves the right to modify or discontinue these promotions without prior notice.

Terms of Usage

The use of this Platform is subject to the following terms of use:

• The content on the platform is for general information and personal use.
• The platform uses cookies to monitor browsing preferences, and users are directed to the privacy policy for details regarding the use of personal information.
• Neither the platform nor third parties provide any warranty or guarantee regarding the accuracy, timelines, performance, completeness, or suitability of the information and materials on the platform for any particular purpose.
• Users acknowledge the possibility of inaccuracies or errors, and the platform expressly excludes liability to the fullest extent permitted by law.
• Users use the information and materials on the platform entirely at their own risk.
• It is the user's responsibility to ensure that any products, services, or information obtained through the platform meet their specific requirements.
• The platform content, including design, layout, appearance, and graphics, is owned by or licensed to the platform operator.
• Reproduction of platform content is prohibited except in accordance with the provided copyright notice.
• Users are prohibited from copying, reproducing, downloading, selling, distributing, or reselling services or platform content for commercial purposes that compete with YV Productions Pvt. Ltd.
• Users must register on the platform to access and use services.
• The platform reserves the right to restrict access or use of certain services or features without prior notice, subject to conditions imposed at the platform's discretion.
• Unauthorized use of the platform may lead to a claim for damages and/or be considered a criminal offense.
• Users agree to indemnify YV Productions Pvt. Ltd., its directors, employees, agents, and representatives, holding them harmless from any damages, losses, claims, and liabilities arising from user actions, including submission of user content, platform use, breach of terms, engagement with third-party service providers, and negligence or wilful misconduct.

Contract

You agree that by registering, accessing or using our Services, you are agreeing to enter into a legally binding contract with YV Productions Pvt. Ltd. (even if you are using our Services on behalf of a company) (“Contract”).

Eligibility to use

• The services are not available to minors, individuals under the age of 18.
• The restriction also applies to undischarged insolvent individuals or users not competent to enter into a contract under the Indian Contract Act, 1872.
• Users must represent that they are of legal age to form a binding contract.
• Users must not be barred from receiving services from the platform under applicable laws.
• Users must be competent to enter into a binding contract.
• Users commit to having only one account, and it must be in their real name.
• Creating an account with false information is considered a violation of the platform's terms.
• If a user is under the age of 18, they can use and access the services only with the express consent of a parent or guardian and under their supervision.

User Account, Password, and Security

• To access, avail, or sell services on the platform, users must register and create an account by providing required details as specified in the Privacy Policy.
• Users are solely responsible for the information provided during registration.
• Users must ensure that the account information and all provided details are complete, accurate, and up-to-date.
• Users must promptly notify YV Productions Pvt. Ltd. of any changes to account information or if any information is found to be incomplete or incorrect.
• If the information provided is found to be untrue, inaccurate, unauthorized, not current, or incomplete, YV Productions Pvt. Ltd. reserves the right to refuse any and all services.
• YV Productions Pvt. Ltd. has the right to refuse access to services at any time without notice if there are reasonable grounds to suspect that provided information is untrue, inaccurate, not current, or incomplete.
• Users are responsible for maintaining the confidentiality of their account information.
• Users are fully responsible for all activities that occur on their account.
• Users agree to immediately notify YV Productions Pvt. Ltd. of any unauthorized access to their account.
• Users may be held liable for damages caused by losses resulting from unauthorized use of their account if they fail to keep their account information secure and confidential.

Changes to the Services

• YV Productions Pvt. Ltd. is committed to constant innovation to enhance user experience.
• The platform reserves the right to modify the terms of the contract at its sole discretion.
• Updated terms will be displayed on the website.
• By continuing to use the services and access the website after changes, users agree to be bound by any variations made by YV Productions Pvt. Ltd.
• It is the user's responsibility to check the terms periodically to verify any variations.
• Continued use of the services following the posting of changes constitutes acceptance of those changes.
• If a user objects to any changes, they have the option to write to YV Productions Pvt. Ltd. to delete their account.
• The platform will delete the account within a reasonable time upon receiving such a request.

Payment related Information

• Information regarding accepted payment methods will be displayed during the purchasing process..
• YV Productions Pvt. Ltd., the Seller, or third-party service providers may process payments and manage payment card information.
• Users undertake to use and provide valid bank details or other details required for facilitating payment towards the services ("Payment Details").
• Users represent that they are legally authorized to provide and perform payments using the Payment Details.
• Users are solely responsible for transactions/payments made for the services availed.
• Users agree to comply with guidelines, instructions, requests, etc., related to making payments on the platform.
• YV Productions Pvt. Ltd. may provide users with the option to add, delete, and edit the Payment Details through the platform.
• YV Productions Pvt. Ltd. is not liable for payments authorized through the platform using users' Payment Details.
• YV Productions Pvt. Ltd. is not liable for failed payments due to insufficient funds, incorrect Payment Details, or expired payment cards.
• YV Productions Pvt. Ltd. is not responsible for unauthorized transactions conducted using users' Payment Details.
• YV Productions Pvt. Ltd. has no obligation to verify any transactions authorized by users.
• The payment facility is clarified as neither a banking nor a financial service but as an electronic payment system and receiving payment on delivery.
• Buyers may incur certain fees, such as transaction fees, imposed by their issuer for certain payment methods.
• YV Productions Pvt. Ltd. may charge a convenience fee for facilitating transactions on the payment gateway.
• Prices of services may vary and can be checked on the platform before placing an order.
• The prices may be listed at Maximum Retail Price (MRP) or at a discounted price.
• Prices are determined solely by the Seller, and YV Productions Pvt. Ltd. has no role in determining them.
• Prices of products may be modified, and users are encouraged to report any unintended errors.
• Buyers will be informed about all charges, fees, and costs at the checkout page during a transaction.
• YV Productions Pvt. Ltd. may provide promotional discounts at its sole discretion.

Wallet & Rewards

• YV Productions Pvt. Ltd. provides a Payment Wallet facility as one of the payment options for users.
• Use of the Payment Wallet is subject to geographical and other usage restrictions as applicable, with additional terms and conditions.
• Post a successful transaction closure, YV Productions Pvt. Ltd. may provide ClubOHub coins in the Wallet at its sole discretion.
• Each coin is equivalent to 1 INR.
• Coins can be redeemed while availing services through the platform in the future.
• The conversion of coins to INR is at the sole discretion of YV Productions Pvt. Ltd.
• YV Productions Pvt. Ltd. is entitled to change the conversion percentage without prior notification.
• For the purpose of ClubOHub coins, buyer details may be shared with payment gateways during the checkout process.
• Buyers consent to YV Productions Pvt. Ltd. sharing necessary information with payment gateways to achieve a seamless experience.

Other Content

YV Productions Pvt. Ltd. does not pre-screen user-generated content but may, at its sole discretion or based on third-party notifications, take down any content violating terms and applicable laws without prior notice to the user. YV Productions Pvt. Ltd. maintains its position as an intermediary, and such actions do not impose liability on the platform for user-generated content. The platform may include links to other websites for user convenience. YV Productions Pvt. Ltd. has no control over external sites provided by sellers, third-party vendors, or other entities. YV Productions Pvt. Ltd. is not responsible for the availability of external sites, does not endorse their content, and disclaims liability for any loss or damage resulting from reliance on external sites.

Users are directed to review YV Productions Pvt. Ltd.'s Privacy Policy for information about data protection practices. Users agree to the use of their data in accordance with the platform's Privacy Policies. Users agree not to engage in activities that interfere with or disrupt the services or the connected servers and networks. Users shall not make defamatory or denigrating statements about YV Productions Pvt. Ltd. or other users, or tarnish the reputation or goodwill associated with the platform's trademarks. Probing, scanning, testing vulnerabilities, breaching security measures, or reverse look-up of information on other users is prohibited unless expressly permitted. Users shall not exploit the platform or its services in any way that aims to reveal information beyond their own, including personal identification or information.

Disclaimers and Limitations of Liability

Services provided by third parties on the platform are contracted directly with the third party, and YV Productions Pvt. Ltd. disclaims liability for any claims arising from such third-party services. YV Productions Pvt. Ltd. is not liable for service interruptions or discontinuance beyond its control. Services are provided on an "as is" and "as available" basis, with potential interruptions during browsing, transactions, or information uploads. Users may access third-party content, products, or services through hyperlinks provided on the platform.

YV Productions Pvt. Ltd. disclaims responsibility for third-party websites and advises users to review their terms and conditions. YV Productions Pvt. Ltd. acts as an intermediary for payment transactions and does not verify the legality or resolve disputes between buyers and sellers. YV Productions Pvt. Ltd. is not liable for failed payments due to reasons beyond its control. YV Productions Pvt. Ltd. makes no representations about the validity, accuracy, or quality of information provided on the platform. The platform is not liable for any damages resulting from availing services, including lost profits.

YV Productions Pvt. Ltd. is a facilitator between buyers and sellers and does not control or endorse specific transactions. YV Productions Pvt. Ltd. is not responsible for the quality, safety, or legality of products or services offered by sellers. The platform does not support or endorse the sale or purchase of services on the platform. Intellectual property rights in services provided by sellers belong solely to the sellers. Sellers are responsible for obtaining necessary rights and indemnifying YV Productions Pvt. Ltd. against third-party intellectual property claims. YV Productions Pvt. Ltd. is not liable for any disputes between buyers and sellers. Users release and indemnify YV Productions Pvt. Ltd. from claims arising from transactions.

Buyers purchasing drugs with prescription requirements must provide a scanned copy, and the original prescription should be available at the time of delivery. The original prescription must be stamped by the delivery agent at the time of medicine delivery. Users are urged to exercise discretion and caution while dealing with sellers. The platform emphasizes lawful use and disclaims responsibility for any illegal activities. YV Productions Pvt. Ltd. is not a party to user transactions and does not gain rights or claims over products or services. Users are encouraged to refer to actual product packaging for accurate information.

Force Majeure

YV Productions Pvt. Ltd. disclaims liability for losses or disruptions resulting from failures in internet connectivity. Computer, telecommunications, or other equipment failures beyond the control of YV Productions Pvt. Ltd. are not its liability. Electrical power failures causing disruptions on the platform are considered beyond YV Productions Pvt. Ltd.'s reasonable control. Strikes, labor disputes, or shortages of labor or materials affecting platform operations fall outside YV Productions Pvt. Ltd.'s liability. Riots, insurrections, civil disturbances, or other disruptions arising from public unrest are not YV Productions Pvt. Ltd.'s responsibility.

Forces of nature, including but not limited to fires, floods, storms, and explosions, leading to disruptions, are considered beyond YV Productions Pvt. Ltd.'s control. Unpredictable events categorized as acts of God resulting in disruptions are not within YV Productions Pvt. Ltd.'s liability. War, governmental actions, or orders from domestic or foreign courts or tribunals causing disruptions are beyond YV Productions Pvt. Ltd.'s reasonable control. Losses or disruptions resulting from epidemics or pandemics, including lockdowns and curfews, are considered force majeure. YV Productions Pvt. Ltd. disclaims liability for disruptions resulting from the non-performance of Sellers or Buyers on the platform.

Communication and Notices

You expressly agree to receive communications via SMS, telephone calls, messaging apps like WhatsApp, or electronic communications (e-mails) from YV Productions Pvt. Ltd. and third parties authorized by YV Productions Pvt. Ltd. You consent to the monitoring and recording of all communications between you and YV Productions Pvt. Ltd., third-party vendors, or their representatives, waiving notice or consent requirements under applicable laws. Opt-out Option: You can unsubscribe or opt-out from receiving communications by notifying YV Productions Pvt. Ltd. in writing. YV Productions Pvt. Ltd. will then send communications solely required for availing the Services.

Notices:
Legal notices or demands to YV Productions Pvt. Ltd. must be in writing and sent to the specified address.

Address:
YV Productions Pvt. Ltd., 503 Saba Palace, 4th Road, Khar West, Mumbai 400052, Attn: Swati Jain.

Effective Date:
Notices are effective upon receipt by YV Productions Pvt. Ltd.

Legal notices or demands to you are effective when: Delivered personally, sent by courier, certified mail, facsimile, or email to your last-known correspondence. Sent via SMS, WhatsApp, in-app notifications, or posted on a publicly accessible area of the Platform. YV Productions Pvt. Ltd. may use other communication modes deemed fit at its discretion. Notice to a User is deemed received when YV Productions Pvt. Ltd. demonstrates successful communication.

For grievances, feedback, abuse on the Platform, or discrepancies in information processing, contact the Grievance Officer at the provided contact details.

Name: Swati Jain
Email Address: swati.jain@clubohub.com
Contact Number: +91 8369719288
Working Days: Monday to Friday (except on national/ state holidays).
Working Hours: 10:30 – 19:30

We will strive to address your feedback and concerns in a timely and effective manner. The details of the grievance officer may be changed by us from time to time. You agree not to undertake any action which may undermine the integrity of YV Productions Pvt. Ltd.’s grievance redressal / feedback system.